Depending on your Business and back-office integrations, Renewal Contracts can be setup in the following ways:
- Single Contract Used for the life of the Customer
- One single Contract is used until cancelled, or changed.
- Separate Renewal Contract linked to the previous Contract (Split Contracts)
- Each Renewal has its own Contract, but all transactions within a subscription Period are tied with one contract
- A Renewal Contract is created in "Draft" mode when the Future Renewal is created.
- Completely Separate Contract for each transaction
- Note that in this scenario, all transactions are considered separate and have no relationship with each other
- Using a Single Contract
- For new Customers after December 2017, this is no longer the default configuration. To Enable or Disable it, follow the directions below:
- To enable it, browse to "Setup --> Automation" Uncheck the "Split Renewal Contracts" box.
- For new Customers after December 2017, this is no longer the default configuration. To Enable or Disable it, follow the directions below:
- Using a Split Renewal Contract
- This is the default setup for customers after December 2017, and there is no configuration involved.
- To enable it, browse to "Setup --> Automation" Check the "Split Renewal Contracts" box.
- Using One Contract per transaction
- Simply select "No" for the "Existing Contract" question in the wizard, or on your transactions.
Single Contract (1)
Split Renewal Contract (2)
